Refunds & Returns Policy | TinyHomes.us.com

At TinyHomes.us.com, we’re committed to providing customers with high-quality tiny homes and prefab homes built for sustainability, comfort, and long-term value. Our refund and return policy is designed to ensure a transparent, fair process for all purchases—whether you’re buying a custom-built home, a prefab model, or accessories from our online store.

1. Custom-Built Tiny Homes & Prefab Homes

Every tiny home and prefab home we build is made to order and customized to your specifications. Because of this, once design and production begin, custom home orders are non-refundable.

If you wish to cancel your order before production starts, please contact our support team within 7 days of purchase. Cancellations made within this period may be eligible for a partial refund, minus design and processing fees.

👉 Learn more about our Custom Home Design Process for a detailed overview of how we bring your home to life.

2. Deposits & Payment Policy

To reserve your build slot, a non-refundable deposit is required. Once we start your design or begin sourcing materials, deposits cannot be refunded.
If you cancel before the design phase begins, partial refunds may be considered on a case-by-case basis.

For more information on pricing, see our Financing & Payment Options page.

3. Damaged or Defective Components

We take great care to ensure your tiny home or modular prefab home arrives in perfect condition. However, if any part arrives damaged or defective, please notify us within 7 business days of delivery.

We’ll review your claim and offer a repair, replacement, or compensation depending on the issue. To expedite your request, please include detailed photos and your order number.

For product care and maintenance tips, visit our Homeowner Resources section.

4. Returns for Accessories & Furnishings

Non-customized items—like appliances, fixtures, or décor purchased from our online store—can be returned within 30 days of delivery.
To qualify:

  • Items must be unused and in their original packaging.

  • Proof of purchase is required.

  • Customers are responsible for return shipping unless the product is defective.

Refunds for approved returns will be credited to your original payment method once inspected.

Browse our Tiny Home Accessories to see what’s available for your space.

5. Refund Processing Timeline

Once approved, refunds are processed within 7–10 business days. The timeline may vary based on your bank or payment provider.
If you haven’t received your refund within that period, please contact us directly so we can assist you.

6. How to Request a Refund or Return

If you need help with your order, contact our customer care team:

📧 Email: support@tinyhomes.us.com
📞 Phone: [Insert phone number]
📍 Office: [Insert business address]

We’re here to make your experience with TinyHomes.us.com simple, transparent, and worry-free.

7. Commitment to Quality and Transparency

At TinyHomes.us.com, our mission is to make owning a tiny home or prefab home easy, affordable, and sustainable.
We combine modern design with eco-friendly materials to create homes that are both functional and energy-efficient.

Learn more about our: